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Shipping & Delivery

Shipment 

With FB Hair, we insure that shipping from China is cheaper and faster than you think. You don't need to be an expert to start importing from China. Just add the products you want to the shopping cart, click "check out", and you'll see the shipping rates. Once you complete the payment, we'll ship the goods out to you as soon as possible. The goods are shipped from China directly to your doorstep in a matter of days. It's as safe and easy as anything!


When can I receive my FB hair ? 

It will take 1-2 business days to process your order. We ship Monday through Satursday, excluding Sunday and holidays. You will receive a tracking number once your order is shiped. Express shipping options and any other third-party fees are non-refundable.

We use HKD,DHL,UPS etc. as our shipping providers, which cover most of the countries in the world.

Please check the shipping time below for your reference.


Shipping Cost

 * All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location.

 *The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.

 *The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!

 *All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of wrong delivery.



Track Your Order 

Once your payment has cleared, you will receive an e-mail when your order has been processed. You will receive a second confirmation e-mail once your order has been shipped, which will include your tracking number and a link to follow the journey of your package. You can also click "Track My Order" at the bottom of any FB Hair page. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not be updated but you will still receive your order. 


Receiving Your Delivery

 * Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.

 *It is essential you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, your customers'phone number shall prevail.

 *If there is VAT or any Import Duty to pay on the goods due to your country's import rules, the courier will present you with a bill at the time of delivery. In general you will need to pay any such bill to the courier before you can receive the goods. Any such charges are your responsibility and unfortunately we cannot offer advice or estimates about import fees or other taxes in your country.

 *If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery. If you accept delivery and sign for the goods, it will be much more difficult to pursue a claim later.

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